Customer Experience
CUSTOMER SUPPORT THAT WORKS INSIDE YOUR OPERATING MODEL.
Dedicated phone, email and chat capacity for documented customer-care workflows.
Human support
For service businesses, e-commerce, technology teams and other growing organizations that need more customer-care capacity.
EXTEND YOUR TEAM WITHOUT FRAGMENTING THE CUSTOMER EXPERIENCE.
- Phone support
- Email support
- Chat support
- General customer inquiries
- Ticket and helpdesk workflows
- Escalation, documentation and follow-up
Coverage hours, service levels, systems and escalation rules are scoped per engagement. MGI does not claim 24/7 availability unless contracted for a specific engagement.
YOUR CUSTOMER EXPERIENCE SHOULD SCALE WITH YOUR VOLUME.
Begin with a defined queue or workflow, then expand as the model proves itself.